Returns for Commercial and Residential Customers
All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Return requests for Special Order products must be issued by our customer service specialists. Not all Special Order items can be returned.
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
Commercial and Residential Shipping Addresses
Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you operate a business out of your home, you must still select “residential” in your shopping cart because the carriers still consider your address residential. If the address is deemed residential after shipping the upcharge for the residential shipping will be applied to the credit card.
Our warehouses strive to have orders processed and ready to ship within 1-2 business days for stock items. All products ship from our warehouses Central MI. Common carrier deliveries typically range from 1 to 5 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 4 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
Orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). Orders received after 2:00 p.m. ESTwill be processed on the following business day.
Information Collection & Use
Integrity Printing is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by Integrity Printing to:
- Process orders
- Provide a personalized shopping experience for registered customers
- Send e-mail newsletters full of specials and helpful information to those who opt to receive them
- Monitor traffic patterns to improve our site’s functionality and user-friendliness
At Integrity Printing, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our data center maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. Integrity Printing is also scanned regularly to ensure the safety of our customer data.